Our goal is to provide the best service towards all of our customers and to keep all our customers fully satisfied. We have customer friendly return/exchange policy. If You are not satisfied or not happy with your purchase then you must inform us (firstname.lastname@example.org) within 2 days from the receiving the product. We will validate your return/exchange request, only after we authorized it, The product must be dispatched us within 7 working days from the date of receiving the package along with copy of invoice, original packing and in the original condition as sent to customer. We provide refund in form of store credit (credit note/coupon code) only.
Terms & Conditions:
- If the product is sent back to us without our consent, Return/exchange will not be accepted.
- No returns/refund/exchange will be accepted for customized/stitched products & accessories.
- Return/Exchange of the product will be accepted only once.
- We do not accept returns for products purchased from Sale category and Jewellery category.
- In case of defects, we may ask for a picture of the damaged product. After reviewing the picture, we may send you another piece of the same design when we received damage product.
- Refund will be processed only if we cannot replace the defective item with another piece.
- If you want to cancel your prepaid order then you have to inform us before we dispatched your order. If you cancel your order before shipment then we will deduct 2.5% commission charges of payment gateway from your amount. Once Order is dispatched we cannot cancel your order.
- We can't provide return facility for outside of india.
- Shipping cost is non-refundable.
- Return & Exchange shipping is to be borne by the customer and is to be shipped only via India post.
- If you have ordered multiple products and we are unable to provide certain products from your order, you will be asked to select another product / the amount for only that particular product will be refunded.
- For alterations, you can send the product back to us for which the shipping charges will be borne by the customer.
We hope that customer who buy product with beads and sequences understand that it has tendency to come off. Even with good handling and shipping this cannot be avoided. Even if we replace such items there are high chances that you will receive similar product again.
All the legal cases will be treated in only Surat jurisdiction court.
Que: I received my order but would like to return. How can I do this?
Ans: Please e-mail us at email@example.com your order id and reason for return. Please note that you must provide us a reason for return within 2 days of receiving your order. Post receiving your return request, one of our team members will confirm your return request through mail and provide you with the address for return.
Please note the following for all returns:
- Product must have all tags.
- All Sale merchandise is "Final Sale" and cannot be returned.
- All custom stitched items cannot be returned and are "Final Sale"
- Jewelry, hair accessories are all "Final Sale"