Our goal is to provide the best service towards all of our customers and to keep all our customers fully satisfied. We have customer friendly return/exchange policy. If You are not satisfied or not happy with your purchase then you can raise return request on this link (https://www.indianrani.com/pages/return-request) within 24 hours from the receiving the product. We will validate your return/exchange request only after we authorized it, The product must be dispatched us within 2 working days from the date of authorized return request. The package along with copy of invoice, original packing and in the original condition as sent to customer. We provide refund to the customer’s bank account through NEFT.
- When we receive courier, In 3/4 days we are transfer money to the customer’s bank account through NEFT.
Terms & Conditions
- If the product is sent back to us without our consent, Return/exchange will not be accepted.
- No returns/refund/exchange will be accepted for customized/stitched products & accessories.
- Return/Exchange of the product will be accepted only once.
- We do not accept returns for products purchased from Sale category.
- If you want to cancel your prepaid order then you have to inform us before we dispatched your order. If you cancel your order before shipment then we will refund your amount. Once Order is dispatched we cannot cancel your order.
- We can't provide return facility for outside of india.
- Shipping cost is non-refundable.
- Return & Exchange shipping is to be borne by the customer.
- For alterations, you can send the product back to us for which the shipping charges will be borne by the customer.
Note : Once you receive parcel then after please take a video of parcel while open it.
- All the legal cases will be treated in only Surat jurisdiction court
Que: I received my order but would like to return. How can I do this?
Ans: Please raise return request through this link (https://www.indianrani.com/pages/return-request). Please note that you must raise return request within 24 hours of receiving your order. After received your return request, one of our team members will confirm your return request through mail and provide you all further instructions. After you get our office address on mail you have 2 days for dispatch return parcel him/her self and send tracking sleep.